Refund policy

We do not accept returns, refunds or exchanges for change of mind, including incorrect selection or unwanted gifts. This does not limit your rights under Australian Consumer Law or other applicable laws.

Your consumer rights

If a product fails to meet a consumer guarantee, we will provide the remedy required by law. For a major failure, you may choose a refund or replacement, or keep the product and seek compensation for its reduced value. Other reasonably foreseeable losses may also be compensable.

For a minor failure, we may repair, replace or refund the product. If we cannot resolve it within a reasonable time, you have further rights under law. These protections also apply to sale items.

Contact us

Email support@xofying.com.au with proof of purchase and details of the issue. Photos are helpful where available. Contact us for return instructions; original packaging is not required for a valid consumer-guarantee claim.

We cover reasonable return costs for confirmed faults. Refunds use your original payment method unless otherwise agreed. No store deadline limits your statutory rights.